Your Flooring Problems Covered
Decorama Flooring Designs has been serving the Durham Region and GTA for over 25 years. Founded on the principle of providing exceptional customer service and unparalleled flooring expertise, we have become a trusted partner for countless homeowners and businesses.
Our Expertise
Our team of experienced professionals boasts over 30 years of combined experience in all aspects of flooring. We specialize in:
- Hardwood flooring: From sourcing and installation to expert repair and refinishing, we offer comprehensive solutions for all your hardwood flooring needs.
- Laminate flooring: Known for its durability and affordability, we guide you in selecting the perfect laminate flooring for your space and lifestyle.
- Vinyl flooring: Durable, waterproof, and affordable, we provide a diverse range of vinyl flooring options to cater to your unique requirements.
Our Commitment
We believe in:
- Customer-centricity: We listen attentively to your needs and work collaboratively to deliver solutions that exceed your expectations.
- Quality products: We partner with reputable manufacturers to offer a vast selection of high-quality flooring materials.
- Professional installation: Our experienced installers ensure meticulous and lasting installations.
- Exceptional service: From initial consultations to post-installation support, we are dedicated to providing a seamless and enjoyable experience for every client.
Our Services Include
- Flooring selection and consultation
- Measurement and estimation
- Installation and re-installation
- Repair and refinishing
- Supply of all major flooring types
- Professional advice on flooring care and maintenance
Overall Experience
The reviews highlight a consistently excellent experience with Decorama Flooring Designs in Ajax, Ontario. Customers praise the store's friendly and knowledgeable staff, particularly Enas, Shady, and Mike, who go above and beyond to provide exceptional customer service. The installers are also commended for their professionalism, thoroughness, and attention to detail.
Quality of Products
While some customers are extremely satisfied with the quality of Decorama's products, one reviewer, Melissa Filipowicz, had a negative experience with the quality of the products and customer service. However, she notes that Home Depot offers better products and customer service.
Installation and Customer Service
Customers rave about the installation process, citing promptness, professionalism, and attention to detail. Decorama's staff is praised for being patient, kind, and helpful throughout the process.
Recommendations
Many customers have recommended Decorama to friends and family, and some have even referred business to the store. Reviewers appreciate Decorama's ability to provide personalized service and meet specific needs.
Issues and Resolution
While some customers have experienced minor issues, such as a slight color variation in the carpet, Decorama's staff has been prompt to correct the problems and ensure customer satisfaction.
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