Experience Comfort You Can Rely On
Reitzel Heating & Air Conditioning is a Waterloo-based, family-owned and operated company that has been providing top-notch heating, cooling, and indoor comfort solutions to residential and commercial customers in southern Ontario for over 60 years. Since its founding in 1961 by brothers Louis and Albert Reitzel, the company has built a reputation for quality workmanship, outstanding customer service, and a commitment to meeting customers' needs before and after installations.
History and Legacy
The company's history dates back to 1961 when Louis and Albert Reitzel founded Reitzel Heating and Sheet Metal, a small two-man operation that designed and installed heating systems. Over the years, the company has grown steadily, overcoming challenges such as inflation and global economic fluctuations. Today, Reitzel Heating & Air Conditioning is a full-service firm that provides a comprehensive range of heating, cooling, and air treatment services to residential, commercial, and institutional customers.
Services
At Reitzel Heating & Air Conditioning, we understand the importance of providing sustainable and energy-efficient solutions that meet the unique needs of our customers. Our team of experts offers a wide range of services, including:
- Heating system design and installation
- Air conditioning system design and installation
- Indoor air quality solutions
- HVAC maintenance and repair
- Design-build services for commercial and institutional projects
We are proud to be a Carrier Factory Authorized Dealer, a distinction that reflects our commitment to excellence, customer service, and technical expertise. Our team of experts has completed numerous design-build projects for various clients, including manufacturing facilities, retirement homes, schools, and office buildings.
Family Tradition
The Reitzel family has been involved in the heating and air conditioning industry for over four generations. Our team includes at least 30 members of the Reitzel family, including current owners Alan, Bradley, and Don Reitzel. Our commitment to our customers is rooted in the values of hard work, quality, and customer satisfaction that have been passed down through generations of the Reitzel family.
Commitment to Excellence
At Reitzel Heating & Air Conditioning, we are committed to providing the highest level of service, quality, and customer satisfaction. We strive to deliver innovative solutions that meet the unique needs of our customers, while ensuring that our work is done with the utmost professionalism and attention to detail.
Overall Experience
The overall experience with Reitzel Heating and Air Conditioning is positive, with many customers expressing satisfaction with the service they received.
Service Quality
The service quality is a strong point for Reitzel Heating and Air Conditioning. Many customers praised the efficiency, friendliness, and professionalism of the staff. They were helpful in resolving issues and providing excellent customer service.
Installation and Repairs
The company received positive reviews for their installation and repair services. Customers were satisfied with the promptness and quality of the work done, with some even mentioning that the company stood behind their products and honored warranties.
Workmanship and Expertise
Reitzel Heating and Air Conditioning is considered one of the most experienced Carrier HVAC dealers in the region, with customers praising the workmanship and expertise of the technicians.
Office Staff
The office staff, including Elaine and other ladies, were commended for their helpfulness and efficiency in providing assistance and resolving issues.
Areas for Improvement
Some customers had negative experiences with the company, citing issues with installation, responsiveness, and professionalism. There were also concerns about unprofessional behavior, such as reckless driving.
