Trusted Security Solutions for Your Peace of Mind
Our Vision and Mission
Active Security takes pride in proactively safeguarding individuals, businesses, and assets through tailored security solutions. Our unwavering commitment to excellence ensures the security and well-being of our clients throughout the Greater Toronto area and beyond.
Our Expertise
Active Security offers an extensive range of security services to meet your unique needs. We specialize in:
- Private Investigation & Surveillance: Discreet and professional investigations, coupled with comprehensive surveillance services to gather vital evidence.
- Loss Prevention & Security Consulting: Comprehensive strategies and practical solutions to mitigate losses, deter crime, and enhance your security posture.
- Concierge Security & Access Control: Customized security patrols, access control systems, and security management services to deter crime and ensure a secure environment.
- High-Rise Security & Fire Watch: Specialized security solutions for high-rise buildings, including fire watch services and security patrols.
- Mobile Patrols & Construction Security: Regular mobile patrols and security services for construction sites, ensuring the safety and security of personnel and equipment.
- CCTV & IT Security: Installation, monitoring, and management of security cameras and IT infrastructure to safeguard your business.
Integrity & Professionalism
At Active Security, we believe in building trust through integrity and professionalism. Our security officers are highly trained, licensed, and adhere to the highest ethical standards. We maintain open communication and transparency throughout our engagement to ensure your complete peace of mind.
Experience and Innovation
With years of experience in the industry, we have honed our skills and embrace innovation to deliver cutting-edge security solutions. Our team continuously stays updated with the latest security trends and technological advancements to offer you the most effective and efficient services.
Tailored Solutions for Your Needs
We understand that every business and individual has unique security needs. We take the time to thoroughly analyze your specific requirements and develop a customized security program tailored to your needs, budget, and risk profile.
Overall Experience with Active Security
Positive Aspects
Active Security has received praise from many customers for their professionalism, excellent service, and well-trained guards. Some customers have hired them multiple times without any issues or complaints. The guards are described as well-behaved, smartly dressed, and responsible. The company has also been commended for its fast-paced growth, continuous training programs, and introduction of new technological devices for client and guard management.
Negative Experiences
On the other hand, some customers have had poor experiences with Active Security. Some guards were found to be unprofessional, taking personal calls, smoking, and leaving their posts without permission. There have been instances of aggression towards customers, and some guards have been reported to be unaware of protocols to follow in case of an emergency. One customer even reported that a guard asked a minor guest to accompany him home, which is unacceptable behavior.
Common Issues
A common issue among dissatisfied customers is the lack of professionalism and poor training of some guards. Some guards have been found to be more interested in taking pictures of each other than performing their duties. Another issue is the company's response to customer complaints, with some customers reporting that they were offered a refund in exchange for deleting their negative reviews.
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