Exceptional Engineering. Remarkable Design.
At Custom Direct, we are proud to be a locally owned and operated business with a rich history of providing exceptional quality and service to our customers. For over 40 years, we have been dedicated to manufacturing and installing custom-built windows and doors that exceed industry standards. Our commitment to excellence is driven by our passion for delivering exceptional products and services that meet the unique needs of each and every customer.
Our Story
Our story began in the late 1980s when a small group of entrepreneurs had a vision to create a company that would offer high-quality, locally manufactured windows and doors at affordable prices. What started as a small operation in Hamilton, Ontario, has grown into a reputable business with a reputation for exceptional quality and service.
Our Philosophy
At Custom Direct, we believe that our commitment to exceptional quality, locally manufactured products, and outstanding customer service sets us apart from the competition. We understand that our customers are not just looking for a product, but for a partner who can help them achieve their goals. Whether you're a homeowner looking to upgrade your home or a business owner seeking to improve your commercial space, we are dedicated to providing you with the best solutions to meet your unique needs.
Our Services
At Custom Direct, we offer a wide range of services designed to meet the unique needs of our customers. Whether you're looking for replacement windows, exterior doors, or patio doors, we have a solution that's tailored to your specific needs.
Locally Manufactured
We pride ourselves on being locally manufactured in Hamilton, Ontario. This allows us to offer faster delivery times and competitive pricing that saves you money. Our locally manufactured products are designed to withstand the harsh Canadian climate and are built to last.
Exceptional Quality
We're committed to providing exceptional quality products that exceed industry standards. Our commitment to quality starts from the design stage, where we work closely with our customers to understand their specific needs. Our expert craftsmen then take pride in their work, ensuring that every window and door is handcrafted with precision and care.
Direct Sales and Installation
At Custom Direct, we believe that our customers deserve the best. That's why we offer direct sales and installation services. From consultation to installation, our experienced team is dedicated to providing you with a stress-free experience.
Locally Made
We're proud to be locally made in Hamilton, Ontario. Our locally manufactured products are designed to withstand the harsh Canadian climate and are built to last. By cutting out the middleman and reducing overhead costs, we're able to offer our products at competitive pricing.
Our Promise
At Custom Direct, we promise to deliver exceptional quality, locally manufactured products and outstanding customer service. We believe that every customer deserves the best, and we're committed to providing that.
Our Commitment
At Custom Direct, we're committed to excellence. From design to installation, we're dedicated to providing you with exceptional products and services that meet your unique needs. Our commitment extends to every step of your replacement experience, from consultation to installation.
Our Testimonials
At Custom Direct, we believe that our reputation speaks for itself. Take a look at what our satisfied customers have to say:
"I got my back door, front door, and storm door replaced by Custom Direct, and I love my new doors so much. I got amazing pricing, the installers were so nice, and they cleaned up after themselves. It was such an easy process, and everything was done beyond my expectations. Thank you to Darylleigh, Mehdi, and Mentor!" - Dana Laidman
Get in Touch
If you're looking for a partner who can help you achieve your goals, we'd love to hear from you. Contact us today to schedule a consultation and take the first step towards transforming your home or business.
Overview of Custom Direct Windows & Doors Ltd.
Positive Experiences
The majority of customers have had excellent experiences with Custom Direct Windows & Doors Ltd. They have praised the company for its amazing team, seamless process, and excellent customer service. The products, including windows and doors, have been described as beautiful, high-quality, and top-notch. The company's ability to provide reasonable prices, efficient scheduling, and professionalism has also been highlighted.
Customer Service
Darylleigh, the secretary, has been specifically mentioned for her excellent customer service. The manager has also been praised for providing the best deals for windows and doors. However, some customers have experienced poor customer service, including unresponsive sales representatives and lack of follow-up on issues.
Product Quality
The majority of customers have been extremely satisfied with the quality of the products, including windows and doors. However, some customers have experienced issues with the products, such as leakage and scratches.
Negative Experiences
A few customers have had poor experiences with Custom Direct Windows & Doors Ltd. They have reported issues with the sales representatives, including unresponsiveness and incorrect measurements. Some customers have also experienced poor workmanship, including leakage and scratches on the products. The company's follow-up on issues has been criticized, with some customers feeling ignored and unvalued.
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