At Norstar Windows & Doors, we take pride in being one of the top Canadian manufacturers and installers of high-performance and energy-efficient aluminum windows, doors, balcony railings, curtain wall, and entrance systems. Our products transform the appearance and overall quality of existing buildings and new construction in high and low-rise multi-residential, corporate high-rise, industrial, hotels, and commercial plazas throughout Canada.
Our History
Since 1993, we have been committed to offering exceptional products at the best price. We have enjoyed providing high-quality windows and doors throughout Canada for 25 years. Our success in meeting each client's needs and expectations has led to our growth as a leader in the industry. We are proud to be the first company in Ontario to receive the ISO 9001 certification, a testament to our dedication to excellence.
Our Mission
Our ultimate goal is to meet and surpass expectations while serving all clients. We strive to build on our history of product excellence and uphold the highest level of professionalism in our relationships with our suppliers, subcontractors, property owners, property managers, and engineers. We believe in maintaining our principles of integrity and transparency to ensure our customers' satisfaction with our work.
Our Services
We offer a range of services, including the design, manufacture, and installation of aluminum windows, doors, curtain walls, and entrance systems. Our team of experts works closely with clients to understand their unique needs and provide customized solutions that meet their expectations. We take pride in our ability to transform buildings and enhance their appearance, functionality, and energy efficiency.
Our Products
Our product range includes aluminum windows, doors, balcony railings, curtain walls, and entrance systems. We offer a variety of styles, designs, and finishes to suit different architectural requirements and aesthetic preferences. Our products are designed to provide energy efficiency, durability, and low maintenance, ensuring that our clients enjoy long-term benefits from their investment.
Company Reputation and Safety Concerns
The majority of reviewers have expressed concerns about Norstar Windows' reputation, safety, and professionalism. Many have described the company as unorganized, dysfunctional, and unsafe, with a "revolving door of drivers" and a high turnover rate. The equipment and vehicles used by the company are said to be in poor condition, with defects being ignored and maintenance being neglected.
Poor Customer Service and Installation
Several reviewers have expressed dissatisfaction with the company's customer service, citing rude and unhelpful representatives, unreturned phone calls, and unresolved issues. The installation process has been described as poor, with finishing touches being subpar and mistakes being made.
Specific Incidents and Complaints
Some reviewers have shared specific incidents, such as a screen door flying out of a truck and hitting vehicles, an employee making threats and attempting to assault a customer, and windows being installed incorrectly with visible screw holes.
One Positive Review
One reviewer had a positive experience with the company, citing timely and professional service from the service manager, measurer, and installer. The quality of the workmanship was described as excellent, and the reviewer would recommend the company.
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