Your Key to Ultimate Protection
At Ronald C. Lister Canada Inc., we are proud to be a family-owned and operated business that has been providing top-notch security solutions to our clients for decades. Our story began in the post-war era, when our founder, Ronald C. Lister, a self-taught locksmith, started working as a locksmith and safe expert in a shell filling plant. This experience laid the foundation for his future career and eventually led him to start his own locksmith company.
Our History
Ronald C. Lister and his wife Pearl took a chance and invested their hard-earned savings into starting their own locksmith business. Mr. Lister spent countless hours at the shop, working tirelessly to build a future for his young family. His dedication and hard work paid off, and today, our company has grown extensively, with two offices located in Montreal and Ottawa.
Our Services
We are committed to providing you with the ultimate protection in a one-stop security shop. Our dedicated team of highly trained, skilled, and bonded locksmiths, safe experts, and high-tech electronic security specialists are equipped to provide emergency service, sales, and repairs 24 hours a day, 7 days a week. Our comprehensive range of services includes:
- All types of locks and keys (standard and high security)
- New and used safes and vaults
- Electronic security systems (alarms, cameras, card access, monitoring, and CCTV)
- Master key systems
- Panic devices and door closers
- Grills
Our Guarantee
We are committed to providing exceptional service and warrant all systems and materials installed by us for a period of 6 months for labor and 12 months for materials. Our renowned after-sales service is also available to ensure that you receive ongoing support.
Our 24/7 Emergency Service
We understand that security emergencies can happen at any time, which is why we offer 24/7 emergency service in both Montreal and Ottawa. Our service vehicles are fully equipped to respond to any security-related issue, providing you with peace of mind and swift solutions.
Our Client Base
We have an extensive client base that includes commercial, industrial, and residential accounts. Several management and real estate companies have entrusted us with the responsibility of maintaining new and existing keying systems, a testament to our reputation for quality and reliability.
Quality of Service and Customer Experience
The quality of service and customer experience varied greatly at Lister's, with some customers having positive interactions and others experiencing difficulties. Some customers, such as David Sinyor and Kenneth L., praised Lydia and the technician for their professionalism, honesty, and courteous service. They also appreciated the prompt response and completion of tasks.
On the other hand, some customers had frustrating experiences. Abdul Al-Ahmad and Anne T. felt that the company was unresponsive and failed to follow through on promises, leading to delays and a sense of disrespect for their time. Enrique Luis Nuguid, Kitty Hoffman, Ling Ling Johnson, Lily Smugova, and Amee Barber all had negative experiences with different aspects of the company's service, including poor communication, high prices, and rudeness. Carla M., however, had a positive experience with Jimmy, who provided great service from start to finish.
Communication and Transparency
Communication and transparency were also major issues at Lister's. Some customers felt that the company was unresponsive to their concerns, failed to follow up on promises, and did not provide clear or accurate information about the services they offered. Abdul Al-Ahmad and Anne T. both felt that the company was dishonest and did not prioritize their needs. Enrique Luis Nuguid was frustrated with the company's inflexible policies, and Amee Barber felt that the price they quoted was absurd and hard to understand.
Price and Value
Some customers felt that the prices charged by Lister's were too high, while others felt that they got good value for their money. Abdul Al-Ahmad, Anne T., and Amee Barber all felt that the prices were too high or unexpected, while Kenneth L. appreciated the professionalism and courtesy of the technician despite the higher weekend rate.
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