Success is Based on Solutions, Not Excuses
Welcome to Penguin Appliances, a family-owned and locally operated business in Vancouver since 1995. We take pride in being a trusted provider of appliance sales and services to homeowners, landlords, commercial laundries, and dealers in the Lower Mainland. Our commitment to excellence, reliability, and consistency has made us a staple in the appliance industry for over two decades.
Our Services
At Penguin Appliances, we offer a wide range of services tailored to meet your needs. These services include:
- Residential Appliance Repair: We provide in-suite apartment service for all major appliances, including refrigerators, ovens, ranges, freezers, dishwashers, washers, and dryers. Our gas licensed technicians ensure that repairs are done safely and efficiently, getting the job done right the first time.
- Commercial Laundry Sales, Repair, and Maintenance: We specialize in commercial laundry sales, renting, leasing, installation, repair, and maintenance. Our fast and personalized service ensures that your business operates smoothly.
- Security and Vandalism Repairs: We offer repairs for security and vandalism damages to commercial laundry appliances. Our team is experienced in restoring your appliances to their optimal condition, ensuring the safety and security of your business.
- Emergency Appliance Repair: We understand that emergencies happen. That's why we offer after-hours urgent repairs, ensuring that your appliances are up and running in no time.
Our Products
We offer both new and refurbished appliances in all the top brands. Our commitment to quality and excellence ensures that we stock only the best products for our clients. Our inventory includes:
- Apartment-size appliances
- Dishwashers
- Dryers
- Freezers
- Gas ranges
- Commercial laundry
- Washers
- Refrigerators
- Electric ranges
- Ovens
- Microwaves
Our Brands
We offer appliances made by such famous names as:
- Brown
- Danby
- Frigidaire Professional
Why Choose Us?
With over two decades of appliance repair skills, Penguin Appliances is the go-to company for all your appliance needs. Our commitment to excellence, reliability, and consistency has made us a trusted name in the appliance industry. We pride ourselves on our fast, personalized service, ensuring that you are never treated like a number.
At Penguin Appliances, we are committed to doing our part in saving the planet from excessive landfill. We rebuild and recycle used appliances, stocking a wide inventory of parts for stoves, fridges, washers, and dryers. Our team includes licensed gas fitters who can offer repair services at your location, carrying an extensive inventory of parts and reconditioned appliances at highly competitive prices.
Overall Experience
The reviews for Penguin Appliances are mixed, with both positive and negative experiences shared by customers. While some reviewers praise the company's prompt response, good communication, and excellent customer service, others express disappointment with the quality of appliances, long wait times, and poor customer service.
Positive Reviews
Several reviewers praise Harb, a technician who has been serving them for several years, for his professionalism, politeness, and diligence in completing jobs quickly and at a reasonable price. Sunny, another technician, is also commended for his knowledge, politeness, and excellent service. One reviewer appreciates the company's willingness to call and inform her of parts availability and schedule a technician, and another reviewer praises the employee on the phone for being lovely to deal with.
Negative Reviews
On the other hand, several reviewers share negative experiences with Penguin Appliances. Some express disappointment with the quality of appliances, including used dryers and washing machines that broke down quickly. Others criticize the company's customer service, citing rude and unhelpful representatives on the phone, long wait times, and poor communication.
Common Issues
Several reviewers mention issues with customer service, including rude and unhelpful representatives, long wait times, and poor communication. Some also express frustration with the company's dispatch system, citing issues with communication and scheduling.
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