Transforming Spaces, Enhancing Lives, One Cabinet at a Time!
Citiloc Systems Ltd. has been a trusted provider of integrated security systems and solutions since 1985. Over the years, we have established ourselves as Vancouver's premier integrated security company, delivering customized surveillance and security services to our clients. Our team of project managers, technical engineers, service technicians, and support staff are committed to providing quality services that meet the unique needs of our clients.
At Citiloc, we specialize in Access Control, Building Automation, Entry Intercom, Intrusion Detection, Surveillance Systems, Locksmith Services, Parking Control, and Network Infrastructure. We are dedicated to understanding your business to provide the best possible protection, regardless of the size or complexity of your project.
Our Services
As a leading systems integrator in the commercial, industrial, and institutional markets, Citiloc offers a full range of security services and solutions.
Access Control: We offer advanced access control systems that enable you to manage entry and limit the movement of people inside your facility. Our solutions are customized to meet the specific needs of your building and can include features such as key card access, biometric scanning, and mobile access.
Building Automation: Our building automation systems enable you to control and monitor various building functions, such as HVAC, lighting, and energy usage. This allows you to optimize your building's performance, improve occupant comfort, and reduce energy costs.
Entry Intercom: Our entry intercom systems allow you to communicate with visitors and control access to your building remotely. We offer both audio and video intercom systems that can be integrated with your access control and surveillance systems.
Intrusion Detection: Our intrusion detection systems are designed to protect your building from unauthorized entry. We offer a range of solutions, including motion detectors, glass break detectors, and door and window contacts, that can be customized to meet the specific needs of your building.
Surveillance Systems: We offer the latest in video surveillance and video analytic products. Our surveillance systems can be used to prevent, detect, analyze, and resolve a wide range of issues for security, safety, and operational efficiency.
Locksmith Services: Our locksmith services include the installation and repair of commercial grade locks and door protection hardware. We offer a range of solutions, including high-security locks, master key systems, and electronic locks.
Parking Control: Our parking control systems enable you to manage and control access to your building's parking facilities. We offer a range of solutions, including parking gates, pay stations, and access control systems.
Network Infrastructure: Our network infrastructure services include the design, installation, and maintenance of your building's computer network. We offer a range of solutions, including structured cabling, network switches, and wireless networks.
At Citiloc, we are committed to providing the highest level of service and support to our clients. We offer analysis, design, implementation, maintenance, and operation services to ensure that your security systems are always operating at peak performance.
Contact us by phone (604-879-0404) or fax (604-879-0405) for more information. We are proud to offer 24-hour emergency service to our clients.
Installation and Repair Experience
The reviews highlight a mix of positive and negative experiences with Citiloc. Some customers have reported positive interactions, such as timely installations and repairs. Chris C. mentions that their Medeco locks were installed properly and on time, with pricing that was reasonable. Jes A. also had a positive experience, with a locksmith, Chris, changing out their lock and re-keying it in under 15 minutes, at a competitive price.
However, other reviewers have had negative experiences. Scott B. criticizes Citiloc by mentioning that there are other authorized Medeco dealers in Vancouver, implying that customers may have better options. Jenni M. had a particularly unpleasant experience, where they were charged overtime rates for a repair that took only a short amount of time. They were also unhappy with the lengthy time it took for the locksmith to come to their aid.
Customer Service
While some reviewers have praised Citiloc's customer service, others have had mixed or negative experiences. Chris C. mentions that dealing with Citiloc's customer service was a bit challenging, despite being non-urgent. Jenni M. was unhappy with the service they received, feeling that it was slow and unhelpful.
Pricing and Value
Pricing and value are also a concern for some reviewers. Jenni M. was shocked by the high price they were charged for a service that took a short amount of time, calling it "appalling and unethical". Chris C., on the other hand, found the pricing to be reasonable.
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