Enhancing Freedom through Seamless Integration
Who We Are
Located in the Greater Vancouver Area of British Columbia, Canada, Sterling Sentinel Group (Sterling Sentinel) has been a leading provider of perimeter and electronic security solutions since the mid-1980s. With over three decades of experience, we have established long-lasting relationships with many prominent customers in the community. Our mission is to enhance the sense of freedom by helping our customers manage their security systems effectively through seamless integration.
Our History
Sterling Sentinel began its journey in 1988 as Sterling Fence, manufacturing, distributing, and installing perimeter security solutions. In 1999, Sterling Sentinel joined forces with Sentinel Security, providing electronic security solutions, including alarms, video cameras, and access control systems. By combining the two companies and adding electrical services, we aim to provide our customers with innovative, cost-effective, and seamlessly integrated security solutions.
Our Values
At Sterling Sentinel, we hold dear the values of mutual respect, integrity, and proactivity. We believe in the triple bottom line of People, Profit, and Planet, and are proud to be a locally owned business for over 20 years. We are committed to supporting our local community and economy, knowing that our success is deeply connected to the well-being of our community.
Our Vision
Our vision is to foster a happy, diverse, versatile, and highly performing community of professionals, providing smart, effective, and efficient solutions for our customers, allowing them to live in a more secure environment. We strive to build a better world together, providing world-class, local service to our customers.
Integrated Solutions
At Sterling Sentinel, we design custom integrated solutions for our customers' specific needs. We understand that each property has unique security requirements, and we work closely with our clients to develop tailored solutions that meet their specific needs. Our integrated solutions bring together disparate systems to create a seamless and effective security strategy.
Our Services
We offer a range of services to our customers, including:
- Custom Gate/Fence: We produce a variety of gates and fences, partitioning systems, barrier arms, and bollards. Our in-house fabricators have a wealth of experience and are amongst the top in the industry.
- Gate Automation & Door Hardware: We sell and install operators for various gates to make access easier and more convenient. Our experienced installation crew can also install automated barrier arms and loop detectors.
- Access Control: We install a variety of access control systems and our experts will consult with you to determine which option is most suitable for your property.
- Video Surveillance and Recording: We install video surveillance systems and provide recording services to help you monitor your property. This allows you to see what's happening and to review footage.
- Managed Services: We provide managed services to increase your safety by allowing well-trained operators to monitor the building or property and dispatch personnel in case of emergency.
- Electrical Services and Cabling: Our professional technicians can perform a range of electrical services and pre-wire cables.
Why Choose Us?
At Sterling Sentinel, we pride ourselves on our expertise, local service, and commitment to supporting our community. We have over 20 years of experience in the industry, and our team of professionals works closely with our clients to develop tailored solutions that meet their unique needs. We are proud to be a locally owned business, and we believe that our success is deeply connected to the well-being of our community.
Overall Experience
The reviews are mixed, with some customers having a positive experience and others having a negative one.
Positive Experiences
Quality of Work and Customer Service
Some customers were extremely satisfied with the quality of work and customer service provided by Sterling. They mentioned that the work was done to perfection, and the team was friendly and easy to talk to.
Long-Term Customers
One customer has been doing business with Sterling for many years and has never had a problem, indicating a high level of satisfaction and loyalty.
Negative Experiences
Poor Customer Service
Some customers had a negative experience with Sterling's customer service, citing that it was impossible to talk to the staff and that they seemed to lack knowledge about their own business.
Poor Workmanship
Other customers were unhappy with the quality of work, citing mis-measurements and poor installation.
Dishonest Business Practices
One customer accused Sterling of being dishonest and taking advantage of customers in desperate situations, citing examples of lying about having in-house technicians and charging excessive labour fees.
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