Transform Your Space with Everlasting Quality
At Carastan Carpet & Flooring, we pride ourselves on being a second-generation, locally family-owned business with a rich history spanning over 55 years. Our commitment to quality, value, and exceptional service has earned us a reputation as the go-to flooring solution provider in Ottawa and the surrounding areas.
Our Reputation for Excellence
With a vast variety of top-quality flooring options, including hardwood, engineered hardwood, luxury tile and vinyl plank, and carpet, direct from the world's finest mills, we cater to both residential and commercial clients. Our experienced and knowledgeable sales staff are dedicated to helping you find the perfect flooring solution for your needs.
Our Range of Services
From sales to installation, we offer a comprehensive range of services designed to meet your unique needs. Our experienced installers are committed to delivering exceptional results, ensuring that your flooring installation is completed to the highest standards. Whether you're looking for carpet installation in Ottawa or other flooring options, we've got you covered.
Shop-at-Home Convenience
At Carastan Carpet & Flooring, we understand the importance of convenience. That's why we offer a shop-at-home service, where we bring flooring samples directly to you, free of charge. This ensures that you can make an informed decision about your flooring needs without having to leave the comfort of your own home.
Manufacturer Warranties and Installation Guarantees
All of our products come with excellent manufacturer warranties, and we guarantee our installations for one full year. This provides you with peace of mind, knowing that your flooring investment is backed by a comprehensive warranty and installation guarantee.
Our Partners and Suppliers
We have built strong relationships with leading manufacturers and suppliers, including Beaulieu Canada, Shaw Industries, Mohawk flooring, Dreamweaver, Colin Campbell and Sons, Courtenair, Decorative Concepts, Forbo flooring/marmoleum, Fuzion flooring, Grandeur flooring, Vidar design flooring, Green touch, Goodfellow, Floors@work, Next floor, Twelve oaks, Godfrey Hirst, Nature's Carpet, Wickham hardwood, Gesco Ltd, and Hardwood planet.
In-Store Experience
Visit our beautiful showroom, where you can browse a wide range of flooring options and get expert advice from our knowledgeable sales staff. Take advantage of our shop-at-home service, or schedule a consultation with one of our experienced installers.
Getting Started
For more information on our services, products, and flooring installation in Ottawa, feel free to contact us or visit our showroom. Let us help you find the perfect flooring solution for your home or business.
Overall Experience
The overall experience with Carastan Flooring is a mixed bag, with some customers having a fantastic experience while others faced issues with installation and customer service.
Sales and Customer Service
Glen and Troy, the sales representatives, were praised for their friendly and helpful nature. They provided personalized service, helped customers find the right product, and even accommodated email correspondence. However, one customer, Anne G., had a poor experience with the sales person, stating that they did not follow up to book an installation date.
Installation and Product Quality
Some customers were satisfied with the installation process, citing efficient and high-quality work. However, Anne G. had a poor experience with the installation, citing a no-show by the installer and poor quality work on the stairs and landing.
Issues and Resolution
Some customers faced minor issues with the installation, but these were promptly resolved with a follow-up call. However, Anne G.'s issues were not resolved to her satisfaction, despite sending emails with pictures to the sales person.
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