Heating & Air Conditioning Done Right
At Furnace Family, we are committed to providing exceptional service and expert solutions for all your heating, ventilation, and air conditioning (HVAC) needs. With over 100 years of combined experience, we have established ourselves as the trusted and premier HVAC provider in both Edmonton and Calgary. Our family-owned business has a rich history of dedication to delivering outstanding customer service, and we are proud to serve our communities with passion and integrity.
Our Values
Our values are rooted in a deep commitment to customer satisfaction, accountability, and community involvement. We believe that every interaction with our customers and employees should be characterized by warmth, friendliness, individual pride, and company spirit. We take pride in fostering trusting relationships with our customers, and we strive to provide exceptional service that exceeds expectations.
Our Services
We offer a comprehensive range of HVAC services, including:
24/7 Emergency Service: Our dedicated team is available 24 hours a day, 7 days a week, to respond to your emergency needs.
Maintenance and Repair: Our experienced technicians provide expert maintenance and repair services for all brands, makes, and models of HVAC equipment.
Furnace Installation: We offer prompt and professional furnace installation services, ensuring that your new furnace is properly installed and functioning optimally.
Air Conditioning Installation: Our team specializes in the installation of air conditioning systems, providing top-notch services and ensuring peak performance.
Plumbing Services: Our licensed and certified plumbers provide expert repair and installation services for all plumbing needs, from sump pump repair to leak detection.
Indoor Air Quality: We offer a range of indoor air quality solutions, including air purification systems and ventilation systems, to ensure a healthier living environment.
Home Services Plans: Our maintenance plans and worry-free plans provide peace of mind, ensuring that your equipment is properly maintained and serviced to avoid costly repairs.
Customer Service and Promotions
At Furnace Family, we believe that customer satisfaction is our top priority. We strive to provide exceptional service and support, and we are committed to resolving any issues promptly and professionally. We also offer a range of promotions and incentives, including AIR MILES REWARD MILES on installations and purchases, to reward our valued customers.
Overall Experience with Furnace Family
Furnace Family has received overwhelmingly positive reviews from customers, with a majority of them expressing satisfaction with the company's services, including furnace installation, AC installation, and hot water heater installation.
Positive Aspects
- Knowledgeable and Friendly Staff: Many customers praised the company's staff, including salespeople, installers, and technicians, for being knowledgeable, competent, and friendly.
- Professional Installation: The installation process was reported to be efficient, clean, and professional, with some customers noting that it was completed sooner than expected.
- Good Value for the Price: Several customers mentioned that they received great value for the price, with one customer stating that they were the only company to suggest a cost-effective solution for their heat pump installation.
- Responsive to Issues: When issues arose, Furnace Family was quick to respond and resolve them, often going above and beyond to ensure customer satisfaction.
Negative Experience
- One Customer's Disappointing Experience: One customer had a negative experience with Furnace Family, citing issues with the installation process, the quality of the new furnace, and the company's response to their concerns.
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