Business Details
21 Years
experience
Emergency
services
Expert Heat Pump Solutions in Victoria
Coastal Heat Pumps has been specializing in heat pump installation, maintenance, and repair for 20 years. Founded in 2005 by Joanne and Don Gulevich, we transitioned from the Comox Valley to Victoria in 2011, building our reputation on family values, technical expertise, and community engagement. Our certified technicians deliver high-quality installations and service, backed by up to a 12-year warranty on equipment. We prioritize energy efficiency, offering Energy Star-rated systems and guiding clients through government rebate programs.As a Better Business Bureau Torch Awards finalist and Samsung HVAC Preferred Plus Dealer, we combine industry recognition with personalized service. Our annual 21-point maintenance inspections ensure optimal performance, while our 24/7 emergency repairs underscore our commitment to customer comfort. Active in local charities and sustainability initiatives, we view every installation as a partnership in reducing environmental impact while enhancing indoor climate control.
Services
Heat Pump Installation
Maintenance
Repairs
Air Quality Solutions
Rebate Assistance
Details
- Year established: 2005
Highlights and features
- 20 years of specialized heat pump expertise in coastal climates
- Certified technicians with 12-year parts and labor warranties
- Custom system design with free in-home estimates
- 24/7 emergency repair service and annual maintenance plans
- Government rebate specialists with financing options
Associations and certifications
- Better Business Bureau
- Samsung HVAC Preferred Plus Dealer
- Elite Fujitsu Dealer
What people say
Excellent work
Professional technicians
Prompt service
Energy savings
Reliable repairs
Services
Heat Pump Installation
We provide comprehensive heat pump installations for residential and commercial properties. Our certified technicians assess your space to recommend optimal ductless or ducted systems, ensuring proper sizing and energy efficiency. With access to top brands like Samsung and Fujitsu, we offer systems with up to 12-year warranties, including assistance with CleanBC and BC Hydro rebate applications to reduce upfront costs.
Annual Maintenance
Our 21-point maintenance inspection preserves system efficiency and warranty validity. Technicians check refrigerant levels, electrical components, and airflow while cleaning coils and drains. Regular servicing prevents breakdowns, extends equipment lifespan, and maintains energy savings. We offer standalone appointments and discounted packages when combined with gas fireplace maintenance.
Emergency Repairs
Available 24/7 for urgent heat pump issues, our certified technicians diagnose and resolve problems promptly. We prioritize repairs over replacements, offering transparent options with time-and-a-half rates for after-hours service. Common fixes include thermostat replacement, refrigerant leaks, and component repairs, with emergency response times under four hours.
Air Quality Solutions
We install whole-house air cleaners and UV germicidal lights to improve indoor air quality. These systems remove 99.99% of allergens and pathogens while preventing mold growth on HVAC components. Our Sanuvox filtration solutions integrate with existing heat pump systems, enhancing comfort for allergy sufferers and improving overall system efficiency.
Rebate Assistance
Our team guides clients through CleanBC, BC Hydro, and Fortis rebate applications. We verify eligibility based on household income and existing heating systems, handling documentation for rebates covering up to 100% of installation costs. This service ensures maximum savings while maintaining compliance with program requirements.
People
Don Gulevich
Founder
With 20 years in HVAC, Don established Coastal Heat Pumps in 2005, pioneering residential heat pump specialization. He led the Bella Bella First Nations project installing 350 systems and champions energy efficiency through Rotary and chamber initiatives.
Joanne Gulevich
Co-Owner
Co-founding the business with Don, Joanne manages operations and community partnerships. She focuses on client relations and sustainability programs, ensuring the company's growth aligns with environmental and community values.
Questions
How do heat pumps reduce energy costs?
Modern air-source heat pumps use 15-25% less energy than standard models, potentially cutting heating bills by 50% compared to electric furnaces through efficient heat transfer technology.
What rebates are available for heat pump installation?
BC Hydro offers up to $4,000, Fortis provides $5,000 for dual-fuel systems, and CleanBC covers up to 100% of costs (based on income) with combined manufacturer rebates reaching $11,000.
Do heat pumps work in cold coastal climates?
Yes, our systems operate effectively down to -18°C, with proper sizing and installation ensuring efficiency even during Victoria's coldest months.
What maintenance do heat pumps require?
Annual 21-point inspections are recommended, including coil cleaning, refrigerant checks, and electrical component testing to maintain efficiency and warranty validity.
Can I keep existing heating systems with a heat pump?
Ductless systems function independently, but many customers retain baseboards for auxiliary heating in specific areas like basements.
How long do heat pump installations take?
Ductless installations complete in 1-2 days, while ducted systems require 1-3 days depending on home size and complexity.
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