Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in Eastern Ontario
Atel Air is a Canadian-owned and operated HVAC company with over 75 years of dedicated service to Eastern Ontario. Our licensed technicians specialize in furnace, heat pump, and geothermal system installations, repairs, and maintenance, prioritizing energy-efficient solutions and customer satisfaction. We guarantee prompt, reliable service with upfront pricing and a 100% satisfaction guarantee. Our team's extensive experience, including certified Trane dealers and licensed gas fitters, ensures expert craftsmanship and long-term reliability.We maintain a commitment to Canadian excellence by partnering with domestic manufacturers and supporting local businesses. With flexible financing options and a focus on innovation, such as cold climate heat pumps and geothermal technology, we provide tailored solutions for residential and commercial clients. Our dedication to cleanliness, transparent communication, and ongoing maintenance plans underscores our reputation as trusted industry leaders.
Services
Furnace Repair
Heat Pump Installation
Geothermal Systems
Air Conditioning Service
Electrical Repairs
Commercial HVAC
Water Heater Installation
Boiler Repair
Protection Plans
Emergency Services
Details
- Year established: 1949
Highlights and features
- 75+ Years in Business providing trusted HVAC expertise
- Prompt & Reliable Expert Service with 2-hour arrival windows
- Energy-Efficient Solutions reducing utility bills by up to 70%
- 100% Satisfaction Guarantee on all repairs and installations
- Flexible Financing Options with no down payment required
Associations and certifications
- Trane Comfort Specialist
- Certified Trane Dealer
- licensed gas fitters
What people say
Prompt and professional
Left workspace cleaner
Annual servicing excellence
100% satisfaction guarantee
No mess left
Services
Furnace Repair
Our furnace repair service addresses issues like clogged filters, thermostat malfunctions, and unusual noises with prompt, expert solutions. Licensed technicians use advanced diagnostics to restore heating efficiency, ensuring homes stay warm during Ontario winters. We offer 24/7 emergency service and a 2-year parts guarantee, minimizing downtime and repair costs through thorough 25-point inspections.
Heat Pump Installation
We install energy-efficient heat pumps that provide year-round comfort by transferring heat instead of burning fuel. Our cold-climate models operate effectively at -25C, reducing energy bills while offering AC functionality. Certified technicians handle proper sizing and installation, including ductwork optimization, to maximize efficiency and qualify customers for government rebates up to $12,000.
Geothermal Systems
Our geothermal installations utilize underground heat sources for sustainable heating and cooling. With closed-loop or well-water systems, these solutions reduce energy costs by up to 70% while lasting 50+ years. Our experienced team handles complete system design, ground loop installation, and ductwork integration, ensuring optimal performance with minimal environmental impact.
24/7 Emergency Service
Available 365 days annually, our emergency HVAC service addresses critical failures like furnace breakdowns during cold snaps. Maintenance plan members receive same-day service within 24 hours, sometimes within hours. Technicians carry common replacement parts and offer temporary solutions when necessary, prioritizing rapid restoration of safe heating environments.
Preventive Maintenance
Scheduled maintenance plans include furnace tune-ups, heat pump inspections, and air quality assessments to prevent failures and extend equipment lifespan. Our 25-point furnace inspection covers safety checks, efficiency optimizations, and component lubrication. Annual maintenance maintains manufacturer warranties and ensures peak system performance through changing seasons.
People
Jimmie Thom
President
With decades of industry experience starting as a young apprentice with his father, Jimmie Thom leads Atel Air's commitment to quality HVAC solutions and customer satisfaction in Eastern Ontario.
Greg Millard
Service Manager
Experienced HVAC professional with expertise in installations and service operations, Greg Millard brings technical excellence and operational leadership to Atel Air's service department.
Jackson Thom
Comfort Advisor
Third-generation HVAC consultant specializing in home comfort systems, Jackson Thom combines inherited expertise with modern energy solutions to guide families toward optimal heating and cooling choices.
Shawn Lapier
HVAC/R Technician
Licensed refrigeration technician with 30+ years' experience, Shawn Lapier ensures precise installations and repairs of complex HVAC systems, maintaining Atel Air's high service standards.
Dwayne Fawcett
Comfort Consultant
With 33 years' industry experience, Dwayne Fawcett provides expert guidance on complete HVAC system replacements, combining deep technical knowledge with personalized customer service.
Questions
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency repairs for furnace and AC failures across Eastern Ontario, with maintenance plan members receiving priority scheduling.
Are government rebates available for HVAC upgrades?
Yes, we help customers access up to $12,000 in rebates for energy-efficient heat pumps and HVAC systems without requiring energy assessments.
How do I decide between furnace repair or replacement?
Consider replacing furnaces over 15 years old, check repair costs against new system efficiency, and consult our technicians for personalized recommendations during comprehensive system evaluations.
What payment methods do you accept?
We accept Visa, MasterCard, Debit, and cash payments. Flexible financing options with low interest rates are available for larger HVAC projects.
Do your heat pumps work in extreme cold?
Our cold-climate heat pumps function effectively at -25°C, providing reliable heating while reducing energy bills through advanced inverter technology and proper system sizing.
What service areas do you cover?
We serve most Eastern Ontario communities including Kemptville, Brockville, Cornwall, Prescott, Manotick, and Williamsburg, with emergency service available across the region.
