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A Family-Run Business Serving Sault Ste. Marie for Over 60 Years
Sims Countertops has been the trusted name in custom countertops and cabinets throughout the Algoma region since 1954. Founded by Henry Sims, the company has been guided by a commitment to exceptional quality, unparalleled customer service, and an unwavering dedication to the community. Now led by his son, Barry, Sims Countertops continues to be a family-run business, fiercely dedicated to providing clients with the perfect surfaces for their homes.
Expert Guidance Throughout the Process
Our team of experienced professionals understands that choosing new countertops can be daunting. That's why we are committed to guiding you through every step of the process, from planning and measuring to fabrication and installation. Our experts will work closely with you to understand your vision, budget, and timeline to recommend the ideal countertop materials and designs.
Quality Materials and Craftsmanship
We prioritize quality and utilize only the highest-grade materials from reputable suppliers. Our skilled craftsmen have years of experience in shaping and installing these materials, ensuring meticulous workmanship and a flawless finish. We offer a diverse range of materials to choose from, including:
- Laminate
- Solid Surface
- Quartz
- Granite
- Wood
Community Involvement and Values
We are proud of our deep connection to the Sault Ste. Marie community. We actively support local organizations and initiatives, including youth hockey teams and Habitat for Humanity. We believe in supporting local businesses and contributing to the well-being of our city.
5 Reasons to Choose Sims Countertops
1. Community-minded: We are committed to supporting local businesses and organizations.
2. Exceptional Quality: With over 60 years of experience, we prioritize meticulous craftsmanship and top-notch materials.
3. Personalized Service: Get individualized attention and expert guidance throughout the entire process.
4. Unwavering Expertise: Our team has extensive knowledge of various countertop materials and design trends.
5. Guaranteed Satisfaction: We stand behind our work and offer exceptional customer service.
Overall Experience
The reviews highlight a mix of positive and negative experiences with Sims countertops. While some customers were extremely satisfied with the service, product, and installation, others faced issues with communication, product quality, and customer service.
Positive Aspects
- Friendly and Professional Staff: Many reviewers praised the staff for being friendly, informative, and helpful. They were appreciated for their professionalism and courteous behavior.
- Wide Selection and Competitive Pricing: The showroom was commended for offering a vast selection of countertops, including granite and laminate options, at competitive prices. The staff was also appreciated for providing quick estimates and allowing customers to take samples home.
- Smooth Installation and Service: Several reviewers were pleased with the installation process, describing it as quick, smooth, and professionally handled.
Negative Aspects
- Poor Communication and Service: One reviewer had a negative experience with the owner, Barry Sim, who was reportedly rude and used foul language. This reviewer also faced issues with the installation, including errors and incomplete work.
- Product Quality Issues: Another reviewer was disappointed with the laminate countertop, citing that it was not durable and required careful maintenance.
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