Creating Unforgettable Memories, One Kitchen at a Time
At Jackson's Heating & Air Conditioning, we take great pride in our heritage as a family-owned and operated business that has been serving the East Kootenay region for over five decades. Our story began in 1964 when Jim and Hilda Jackson founded the company, and it has remained a family business to this day. Over the years, we have made safety the top priority, and we are committed to ensuring the well-being of our employees, whether they are working in the shop or on the job site. We're proud to say that we have never had a workplace injury, and we continue to focus on injury prevention and safety for all.
Our Team
Our team is led by President and Owner Bruce Farrow, who is joined by Service Tech and Gas Fitter Ryan Farrow, Sheet Metal worker Jordan Farrow, and Office Manager Riane Woodman. Together, we are dedicated to providing unparalleled service and expertise to our clients.
Our Commitment to Safety
Safety is at the heart of everything we do. We take our responsibility to ensure the safety of our employees, our clients, and the general public very seriously. We're committed to providing a safe working environment and a safe product to our clients. We're proud to say that we've never had a workplace injury, and we continue to focus on injury prevention and safety for all.
Our Services
At Jackson's Heating & Air Conditioning, we offer a wide range of services, including:
- Installation and maintenance of heating and cooling systems
- Sales and service of Lennox and Regency products
- Preventative maintenance to prevent unexpected breakdowns
- Gas fittings and boiler services
- Sheet metal fabrication and installation
Our Community Involvement
We're proud to have served many prominent organizations and businesses in the East Kootenay region, including the City of Cranbrook, School District #5 and #6, Canadian Mental Health, and many more. We take pride in being a part of the fabric of our community and are committed to giving back to our neighbors.
Our Mission
Our mission is to provide the highest level of service and expertise to our clients, while prioritizing safety and quality in all that we do. We're committed to building long-term relationships with our clients and working closely with them to ensure their heating and cooling needs are met.
Overall Experience
The majority of customers had a positive experience with Jackson's, praising the professionalism, punctuality, and quality of work. Many mentioned that they would recommend the company to others. However, there were a few customers who had negative experiences.
Positive Feedback
Several customers appreciated the quick response and resolution of their issues, with one customer commenting that the team was "polite, helpful, and quick." Another customer was impressed with the company's fast service and competitive pricing.
Negative Feedback
On the other hand, there were a few customers who were unhappy with their experiences. One customer felt that the team was unprofessional and left them hanging. Another customer had a negative encounter with one of the technicians, who was rude and dismissive.
Specific Issues
Some customers experienced specific issues, such as waiting for extended periods of time for their issues to be resolved. One customer mentioned that they had to call multiple times to get their issue resolved, and another customer felt that the company was not transparent about the accounting on their bill.
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