Welcome to Fred Hook Limited, a family-owned and operated business that has been serving the Midland community and surrounding areas for over 60 years. Our company started in 1956, and we have been providing top-notch installation, maintenance, and repair of a wide range of equipment and appliances for residential, commercial, and industrial clients ever since.
At Fred Hook Limited, we take pride in offering professional customer service and sustainable solutions while maintaining a sense of warmth, friendliness, personal pride, and business spirit. Our mission is to help you stay comfortable year-round, whether you want to keep cool in the summer or stay warm in the winters. We strive to provide our clients with the right products and services that fit their needs and budget.
Our commitment to safety, health, and well-being is evident in our Environmental, Health, and Safety (EHS) Statement. We are dedicated to reducing our carbon footprint at every stage of the product's life cycle, from design and manufacturing to support and end-of-life.
Services Offered
Fred Hook Limited offers a wide range of services, including:
- Heating and Cooling: We provide natural gas, propane, electric, geothermal, and indoor air quality services for residential and commercial clients. We offer free estimates on HVAC and custom fabrication, and our professional team can provide repairs and maintenance so that your heating or cooling system can last longer.
- Commercial and Industrial Heating and Cooling: We offer heating and cooling services for commercial and industrial clients. Our team of certified technicians can provide safe, dependable, and knowledgeable installation, repair, and maintenance services.
- Commercial Refrigeration: We provide commercial refrigeration services for businesses in Midland and surrounding areas. Our team of certified technicians can install, repair, and maintain commercial refrigeration equipment to ensure that your business runs smoothly.
- Custom Fabrication and Installation: We offer custom fabrication and installation services for sheet metal, steel sales, welding, and piping. Our team of certified fabricators, welders, and mechanics can provide safe, dependable, and knowledgeable installation, repair, and maintenance services.
- 24/7 Emergency Services: We offer 24/7 emergency services to keep you comfortable year-round. Our team of certified technicians can provide prompt, courteous, professional, and reliable service for emergencies, including heating, cooling, and commercial refrigeration.
At Fred Hook Limited, we are proud to serve clients in Midland and surrounding areas. We have served many satisfied customers, including Georgian College, Canada Steamship Lines, Mars Canada, ZF (formerly TRW), Weber Manufacturing, and ADFORS Saint-Gobain. Our track record speaks for itself, and we are committed to providing premium services to our customers.
Customer Experiences
Excellent Service
- Excellent service from Fred Hook and company on multiple occasions
- Knowledgeable and accommodating front office staff
- Skilled and friendly technicians
- Prompt and efficient service
Poor Installation and Communication
- Poor installation of high-end furnace and central air
- Multiple problems due to poor installation, education, and communication
- Charged for work despite initial mistakes
- Unhelpful and unresponsive customer service
Rip-Off and Unfair Pricing
- Overpriced materials and services
- Additional charges for selling products
- Cheaper options available locally or in Barrie
- Unfair business practices
Ignored Calls and Unreliable Service
- Calls and messages ignored
- No follow-up or response from customer service
- Unreliable and unresponsive service
Great Business and Fabrication Services
- Quick and efficient fabrication services
- Friendly and professional staff
- Helpful and thorough inspections and explanations
Dishonesty and Laziness
- Failure to follow up on warranty parts
- Dishonest claims about manufacturer policies
- Lazy and unresponsive customer service
Friendly and Professional Service
- Friendly and professional staff
- Efficient and helpful inspections and services
- Honest and thorough explanations
Disappointment and Miscommunication
- Failure to show up or follow up on service calls
- Miscommunication and disorganization
- Extra charges for after-hours services
- Initial disappointment turned to satisfaction with excellent technician
Commercial Disappointment
- Failure to deliver on estimates and services promised
- Delayed responses and unmet expectations
- Disappointment with commercial kitchen installation
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