Exceeding Industry Standards, One Service at a Time
Serving Vermont and New York Since 1999
Red Rock Mechanical, LLC has been proudly providing reliable heating, air conditioning, and plumbing services to the residents of Northwest Vermont and Northeast New York for over 23 years. As a family-owned and operated business, we take pride in offering exceptional customer service, affordable prices, and efficient solutions to your comfort and efficiency needs.
Our Expertise
Our team of highly skilled technicians are certified and licensed in both HVAC and plumbing, meaning they can handle a wide range of issues, from routine tune-ups to complex repairs and installations. We are committed to staying ahead of the curve in technological advancements and utilize only the highest quality equipment and materials.
Air Conditioning
- Central air conditioners and heat pumps
- Ductless mini-splits
- Evaporative coolers
- Repair and maintenance
- Installation and replacements
Heating
- Gas and electric furnaces
- Radiant heating systems
- Heat pumps
- Installation and replacements
- Annual maintenance and inspections
Indoor Air Quality
- Air filtration systems
- Humidifiers and dehumidifiers
- Air purifier installation and repair
- Inspection and diagnosis of air quality issues
Plumbing
- Comprehensive repairs for all your plumbing needs, including faucet repair and replacement, drain cleaning, and leak detection and repair.
- New installations, including water softeners, tankless water heaters, and full plumbing systems for new construction.
Commercial Services
- Comprehensive solutions for businesses, including HVAC installation, maintenance, and repairs, as well as comprehensive plumbing services.
Quality & Guarantee
We stand behind our work with a 1-year warranty on all repairs and installations. Our commitment to customer satisfaction is unmatched, and our technicians are dedicated to resolving your comfort and plumbing concerns quickly and efficiently.
Contact Us Today!
For reliable, trusted service and exceptional customer care, choose Red Rock Mechanical, LLC. Contact us today to schedule an appointment or request an estimate.
Customer Service Issues
Some customers have experienced issues with Red Rock Mechanical's customer service, including unreturned calls, ignored messages, and poor communication. One customer was hung up on by Max, a representative of the company, when they asked about the lack of response to their previous calls. Another customer experienced a month-long delay in receiving a quote, with multiple miscommunications and unreturned calls.
Technical Issues and Reliability
A few customers have reported technical issues with Red Rock Mechanical's services, including faulty valves and equipment failure. One customer's basement flooded due to a faulty valve on their water heater, which was repaired by the company earlier that day. The customer was left to clean up the mess and incurred additional costs.
Positive Experiences
On the other hand, some customers have had positive experiences with Red Rock Mechanical. They have reported quick and efficient service, knowledgeable and respectful technicians, and effective solutions to their plumbing and heating issues. One customer praised the company for saving their home from freezing temperatures by installing a new heating system within hours of their call.
Communication and Follow-up
Some customers have experienced poor communication and follow-up from Red Rock Mechanical, including delayed or canceled appointments, and lack of empathy in response to their concerns. However, others have reported excellent communication and follow-up, with prompt responses to their queries and effective solutions to their issues.
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