Any Order, Anywhere, On Time.
Our Story
Founded in the 1950s, Igloo Building Supplies Group Ltd. has evolved from a humble building supply company into one of the leading suppliers of building materials and manufactured products across Canada. Our journey began in the remote town of Hay River, Yukon, and has expanded to major cities like Edmonton, Alberta, and Yellowknife, Northwest Territories. Throughout our history, we have remained committed to our core values of exceptional customer service, unwavering quality, and unwavering dedication to meeting the needs of our diverse clientele.
What We Do
Igloo offers a comprehensive range of products and services to meet the diverse needs of home builders, contractors, and renovators. We are a one-stop shop for everything from lumber and truss systems to drywall, siding, flooring, and finishing materials. Our expertise extends beyond just providing materials. We also offer:
- Expert advice: Our team of industry professionals can provide guidance on product selection, project planning, and technical solutions.
- Quality assurance: We prioritize quality control measures to ensure that the materials we supply meet the highest standards.
- Efficient delivery: We employ efficient logistics systems to ensure timely delivery of materials to job sites across Canada.
Commitment to Excellence
Throughout our history, Igloo has received numerous awards and recognitions for its exceptional customer service, innovative practices, and unwavering dedication to quality. We are proud to have been recognized by the CHBA, Ernst & Young, and other prestigious organizations.
Our Values
Igloo Building Supplies Group Ltd. operates under core values that have defined our success:
- Customer focus: We prioritize understanding and exceeding customer needs.
- Integrity: We conduct our business with honesty, transparency, and fairness.
- Innovation: We embrace advancements in technology and industry practices to improve our offerings.
- Sustainability: We are committed to environmental responsibility and ethical practices.
- Community: We actively support and contribute to the communities in which we operate.
Join Us
Igloo Building Supplies is more than just a supplier of building materials. We are a team of dedicated professionals who work together to provide exceptional products, customer service, and industry-leading solutions. If you share our passion for building excellence and delivering exceptional customer experiences, we encourage you to explore the opportunities available at Igloo Building Supplies Group Ltd.
Customer Service
The reviews highlight the importance of customer service in the building supply industry. Several reviewers praised the excellent service they received from Igloo Building Supplies, mentioning specific employees such as Treena, Teresa, Jamie Campbell, and Matt Kratzmann who went above and beyond to help them with their projects.
Quality of Products and Installation
However, some reviewers expressed disappointment with the quality of Igloo's products and installation. Rob M. mentioned that the floors installed by Igloo had many gaps, and the company made errors in the backsplash installation. Julia and Aleda Lucas reported issues with the quality of the siding and framing, resulting in costly rework and delays.
Responsiveness and Warranty
The reviews also touched on Igloo's responsiveness to customer concerns and warranty issues. While some customers appreciated the prompt response to their queries, others felt that the company did not stand behind their work, citing issues with warranty claims and lack of compensation for errors.
Positive Experiences
Despite the negative reviews, many customers reported positive experiences with Igloo Building Supplies, citing excellent service, competitive pricing, and prompt delivery.

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