Creating Spaces That Last a Lifetime
Who We Are
At Penguin Basements, we are a team of dedicated professionals who believe in delivering exceptional customer service and quality basement renovations at a fair price. With over 350 finished basements built in the GTA in our last year alone, we are Ontario's largest specialty contractor when it comes to basement renovations. Our team is comprised of skilled craftsmen and innovative designers who work together to bring your basement renovation dreams to life.
Why We're Better
At Penguin Basements, we stand out from the competition thanks to our commitment to honesty, respect, and transparency. We believe in providing our customers with quality materials, fair pricing, and open communication throughout the renovation process. This commitment has earned us numerous awards and accolades, including the BILD Basement Renovation of the Year Award and multiple Consumer Choice Awards in the GTA and beyond.
What Others Say About Us
Our customers have spoken loudly about their positive experiences with Penguin Basements. "We are so happy with the basement renovation that Penguin Basements did for us. They were professional, knowledgeable, and took the time to listen to our needs and ideas, " says Harrison Dawn. Thomas Marko adds, "After looking into many basement renovation companies, my wife and I decided to work with Penguin in late 2022. We are thrilled with the results."
Our Process
Our process is designed to ensure that your basement renovation goes smoothly and stress-free. We start with an initial consultation to tour your basement and discuss your project requirements. From there, we create a proposal and project breakdown, including a detailed scope of work and agreement details. Once you've chosen the design you want for your basement, our team will perform a thorough inspection to ensure your structural, grade, plumbing, mechanical, and clearance allowances are all up to code.
Our Services
At Penguin Basements, we offer a wide range of services to maximize your home's potential. These include:
- Basement Renovation: Transform a dark and dingy basement into a bright and functional space
- Basement Finishing: Add value to your home by creating additional living space
- Second Suites: Build a second suite or in-law suite for additional income or living space
- Walk-Outs: Add a walk-out basement for a seamless transition from indoors to outdoors
- Kitchens: Design and build a functional and beautiful kitchen in your basement
- Bathrooms: Create a bathroom in your basement for added convenience and value
- Unfinished Basements: Finish an unfinished basement to add functionality and value to your home
Why Work with Us?
At Penguin Basements, we believe in honesty, respect, and transparency. We strive to deliver exceptional customer service and quality basement renovations at a fair price. With our experienced team of professionals, we can help you turn your basement dreams into a reality. Whether you're looking to add value to your home or create additional living space, we've got you covered.
Quality of Work and Communication
Many reviewers praised Penguin Basements for the high quality of their work and excellent communication. Authors Christal Stevenson, Cesar Russo, Rebecca Caradonna, Jyotima Prakash, Mason Flatla, and Kayla all mentioned having a great experience with the company, citing good communication, quality materials, and responsive teams.
Disappointment and Unmet Expectations
On the other hand, some reviewers were left disappointed and frustrated with their experience. Authors Mehdi Kajbaf and Jenny Robinson shared negative reviews, mentioning delays, broken promises, and poor professionalism.
Project Completion and Timeline
A common issue among reviewers was the completion of projects on time. While some, like Christal Stevenson and Kayla, were pleased with the timely completion of their projects, others, like Mehdi Kajbaf, experienced significant delays.
Cost and Budget
A few reviewers mentioned issues with unexpected costs or budget overruns. Jenny Robinson expressed concern about the removal of a water stack, which was not accounted for in the initial quote. Kayla's review mentioned that the crew "overlooked" this cost during the quoting process, causing concern.
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