Always honest, professional, and prompt
At Bowen's Appliance Repair Service, we have been proudly serving the Peterborough community for over three decades. Since our humble beginnings as a small family-owned and operated business in 1982, we have grown to become the go-to appliance repair service in the area. Our commitment to providing top-notch service, expertise, and customer satisfaction has earned us a reputation as one of the most reliable and trustworthy appliance repair services in the region.
Our Service
At Bowen's Appliance Repair Service, we offer a range of services designed to cater to our customers' diverse needs. Whether you need in-home repair services for your major household appliances or over-the-phone troubleshooting assistance, we have got you covered. Our team of qualified technicians is equipped to handle repairs for a variety of appliances, including refrigerators, washers, dishwashers, freezers, microwaves, and more. We take pride in our prompt and professional service, ensuring that our customers receive the best possible solution for their appliance repair needs.
Quality Parts and Service
At Bowen's Appliance Repair Service, we understand the importance of using high-quality parts and providing exceptional service. That is why we are factory authorized for parts and service for some of the leading manufacturers in the industry. We carry a wide selection of brand-name parts for do-it-yourselfers and offer parts lookup services for those who need assistance finding the right parts for their appliances. Our technicians are well-qualified and experienced, and we guarantee our work with a 30-day warranty on all labor and a one-year manufacturer's warranty.
Unbeatable Warranty Service
At Bowen's Appliance Repair Service, we stand behind the quality of our work and are committed to providing our customers with the best possible experience. That is why we offer a one-year warranty through the manufacturers and a 30-day warranty on our service calls. If we need to make any adjustments or repairs within that 30-day timeframe, there is never a charge.
Over-the-Phone Troubleshooting
At Bowen's Appliance Repair Service, we understand that not every problem requires a full-fledged repair. That is why we offer over-the-phone troubleshooting assistance for those who are unsure about how to troubleshoot their appliance issues. Our experienced technicians are happy to provide guidance and advice to help our customers diagnose and resolve their appliance problems.
Wide Range of Parts and Services
At Bowen's Appliance Repair Service, we carry a wide range of parts and services to cater to our customers' diverse needs. We offer brand-name parts for do-it-yourselfers, as well as on-site refrigerant recovery services, over-the-phone troubleshooting, and in-home repair services. We also carry a selection of environmentally friendly cleaning products, such as universal stone cleaner, which can be used for a variety of cleaning tasks.
Leading Brand Parts
At Bowen's Appliance Repair Service, we understand the importance of using high-quality parts from reputable manufacturers. That is why we carry parts from some of the leading brands in the industry, including Admiral, Amana, Caloric, Frigidaire, General Electric, Gibson, Hotpoint, Inglis, Jenn-Air, Kelvinator, Kenmore, KitchenAid, Miele, Magic Chef, Maytag, McClary, Moffat, Roper, Sears, Samsung, Westinghouse, and Whirlpool.
How to Find Your Model Number
At Bowen's Appliance Repair Service, we understand that finding the model number of an appliance can be a daunting task. That is why we have put together a handy reference list to help our customers locate their model numbers. Whether you are looking for a model number for your microwave, refrigerator, stove, or dishwasher, our guide can help you find it quickly and easily.
Overall Experience
The reviews highlight a mix of positive and negative experiences with Bowen's Appliance Repair. While some customers have had excellent service with technicians like Adam and Mike, others have had poor experiences with the office staff, particularly Connie.
Positive Aspects
- Technicians' Expertise: Many reviewers praised the technicians' efficiency, knowledge, and helpfulness, specifically mentioning Adam and Mike.
- Fast Service: Several reviewers mentioned the quick response time and prompt service, with some issues resolved on the same day or within a few days.
- Friendly Office Staff: A few reviewers complimented the friendly and easy-to-deal-with office staff, excluding Connie.
Negative Aspects
- Poor Customer Service: Multiple reviewers expressed dissatisfaction with Connie's behavior, citing rudeness, hostility, and a lack of customer service skills.
- Lack of Communication: Some reviewers felt neglected or disrespected due to the lack of communication from the technician or office staff, leading to misunderstandings and unmet expectations.
- Unprofessional Behavior: A few reviewers reported feeling belittled or spoken down to by Connie, leading to a negative experience with the company.