.so let us take care of your heating and cooling needs!
A Family-Run Business Serving Southwestern Ontario Since 1989
Policella Plumbing proudly stands as a leading provider of comprehensive heating, cooling, and plumbing services in Southwestern Ontario. Founded by Luca Policella in 1989, our family-run business has built an impeccable reputation for reliable service, exceptional craftsmanship, and personalized customer care.
Experience and Expertise Across Heating, Cooling, and Plumbing
Our team of experienced technicians is highly skilled in addressing all your comfort and plumbing needs. We boast expertise in:
- Full-service heating: Installation, repair, and maintenance of all major heating systems.
- Full-service cooling: Installation, repair, and maintenance of all major cooling systems.
- Full-service plumbing: Repair, installation, and maintenance of all plumbing fixtures, systems, and pipes.
Dedicated to Quality and Customer Satisfaction
At Policella, we prioritize quality and customer satisfaction in every project. We:
- Utilize only the highest quality equipment from trusted manufacturers.
- Dispatch technicians who are extensively trained and certified.
- Provide clear and concise estimates and timelines.
- Communicate openly and honestly throughout the process.
- Ensure customer satisfaction through thorough follow-up.
More Than Just Services
Our commitment to our customers extends beyond just repairs and installations. We also offer:
- New construction services: We collaborate with builders and homeowners to design and implement climate control systems for new homes.
- Free estimates: We provide comprehensive assessments and cost estimates for all projects.
- Promotions and discounts: We regularly offer special offers and discounts to our valued customers.
Visit Our Showroom!
Come and experience the difference at Policella Plumbing firsthand! Our showroom showcases the latest innovations in heating, cooling, and plumbing technology, allowing you to visualize solutions tailored to your needs.
Discover the Policella Difference Today!
Contact us today to schedule a consultation and discover why generations of Southwestern Ontario residents have trusted Policella Plumbing for their comfort and peace of mind.
Summary of Reviews
Positive Experiences
- Prompt Response and Quality Work: Several reviewers praised the company's prompt response to their calls, and the quality of work done by their plumbers, highlighting professionalism, punctuality, and excellent service.
- Friendly and Efficient Service: Reviewers appreciated the friendly and efficient service provided by the company's technicians, who went above and beyond to ensure customer satisfaction.
Negative Experiences
- Poor Responsiveness: Some reviewers expressed disappointment and frustration with the company's lack of responsiveness, including failure to return calls, missed appointments, and poor communication.
- Rude and Unprofessional Behavior: A few reviewers reported encountering rude and unprofessional behavior from some technicians, including refusal to shake hands, swearing, and condescending attitude.
Areas of Improvement
- Communication and Time Management: The company needs to improve its communication and time management skills to ensure that customers are kept informed and appointments are kept.
- Consistency in Service: The company needs to ensure that all technicians provide the same level of excellent service, and that customers do not encounter rude or unprofessional behavior.
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