Where Warm Traditions Begin!
About Us
Heritage Hearth Products Ltd has been proudly serving Halifax and the surrounding areas since 1999. Founded on the principle of providing exceptional customer service and offering high-quality hearth products, we've become a trusted name in home heating solutions. We prioritize sustainability and proudly offer a variety of Canadian-made products.
Our Commitment
Customer satisfaction is our top priority. We are dedicated to exceeding your expectations throughout the entire process, from selecting the perfect fireplace or stove to seamless installation and ongoing maintenance. Our team of experienced and certified professionals will guide you through every step, ensuring a smooth and enjoyable experience.
Our Products
Heritage Hearth Products Ltd offers a diverse range of heating solutions to meet your unique needs. Choose from:
Wood Burning Products
- Stylish and efficient wood burning stoves
- Sleek and contemporary wood-burning fireplaces
- Classic and elegant wood burning inserts
Gas Products
- Efficient and reliable gas fireplaces for cozy ambiance
- Powerful and functional gas stoves for heating larger spaces
Electric Products
- Eco-friendly electric fireplaces for convenient and easy installation
Outdoor Fireplaces and BBQs
- Create a welcoming outdoor atmosphere with contemporary outdoor fireplaces
- Enjoy the ambiance of an open fire with durable and cozy outdoor BBQs
Custom Options
- Tailor your fireplace experience with a vast selection of custom doors, finishes, and hardware.
Our Expertise
Our team of professionals is highly skilled and certified in:
- Sales and consultations
- Professional installations
- Reliable service and repairs
Why Choose Heritage Hearth Products Ltd?
- Extensive product selection from reputable manufacturers
- Commitment to customer satisfaction and personalized service
- Certified and experienced professionals
- Sustainable and eco-friendly options available
- Comprehensive after-sales support and maintenance
Overall Customer Experience
The customer reviews for Heritage Hearth are mixed, with some customers reporting positive experiences and others having negative encounters.
Quality of Service
Some customers have praised the company's service, citing knowledgeable staff, prompt installation, and efficient solutions to their stove-related issues. For example, Author Bernard Lim highlighted the helpfulness of the staff, who explained the options clearly and didn't push to sell a new stove. Author Shane Mcleod was impressed with the team's professionalism and attention to detail during the installation of a propane insert.
On the other hand, several customers have reported poor customer service, citing difficulties in getting in touch with the company, delays in repair and replacement, and a lack of follow-through on promised services. For instance, Author Peter Dodge was left with a non-functional gas fireplace after three service calls, and Author Kait Dutcher was ghosted by Al Carrol after he failed to follow up on his promises.
Product Quality and Installation
Some customers have expressed satisfaction with the products and installation services offered by Heritage Hearth. Authors Trevor Lucas and ViorelA Vasile praised the quality of the stoves and the expertise of the installers, with the latter noting that the installation was quick and efficient.
However, Author Margaret Weston reported frustration with the company's handling of parts and servicing, citing difficulties in getting in touch with the right person and delays in receiving necessary components. Author Eric McIntyre was also dissatisfied with the installation of a generic stove that didn't work properly, and he reported several weeks of delays in receiving the actual part needed to fix the issue.
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