Transforming Spaces, Building Dreams
At Kitchens and Bath Factory Direct, we are committed to providing high-quality kitchen and bathroom furnishings at an affordable price. Our vision is to make high-end kitchens and cabinets accessible to everyone, and we have achieved this by creating a system that allows us to use the finest materials while keeping costs reasonable. With a team of highly qualified sub-trades, including designers, carpenters, and tile installers, we ensure that only the best professionals are involved in your project.
Services
At Kitchens and Bath Factory Direct, our services are designed to provide an exceptional experience for our customers. Our experienced designers work closely with you to create a custom design that suits your unique needs and preferences. We also offer a range of services, including:
- Appointments with our designers to ensure your project meets your exact specifications
- Supply of all sub-trades, including tile layers, plumbers, drywall, trim people, and roofers
- Ongoing support and communication throughout the project to ensure a smooth and efficient process
Our friendly showroom staff are available to guide you through the design process and provide expert advice on selecting the perfect materials and finishes for your project.
Flooring Solutions
At Kitchens and Bath Factory Direct, we understand the importance of choosing the right flooring for your home. Our collection of hardwood flooring is designed to add warmth, beauty, and value to any room. From rustic to sophisticated, our hardwood flooring options are suitable for a wide range of decorating styles and preferences.
Travertine Tiles
Travertine is a popular choice among homeowners and designers due to its unique, old-world look and feel. Our premium-quality travertine floor tiles are available in a range of finishes, from rustic to elegant, to suit your individual style. Whether you prefer a rustic, country cottage look or a more sophisticated, upscale design, our travertine tiles are sure to enhance the ambiance of your space.
Natural Variations
It's important to note that all natural stone products, including travertine, have inherent variations in color, texture, shading, and vein patterning. These unique variations add to the beauty and character of your space, making each project truly one-of-a-kind.
Company Performance
The company's performance has been a subject of mixed reviews, with some customers expressing satisfaction with their services, while others have reported negative experiences.
Delivery and Installation Issues
Some customers have experienced delays in delivery and installation, with one customer waiting for four months for their cabinets to arrive. Additionally, there have been issues with installation, including the requirement for customers to remove existing vanities, which was not explicitly stated in the contract.
Design and Quality
On the other hand, some customers have praised the company's design team, particularly Christie, for their exceptional work in utilizing space for maximum storage and creating beautiful quartz countertops. The company also offers a wide selection of medium to high-end kitchen and bath possibilities.
Customer Service
The company's customer service has been a major point of contention, with some customers reporting unprofessional and aggressive behavior from the owners. Some customers have been told to either pay up or face legal action, leading to a negative experience.
Quality of Work
The quality of work has also been called into question, with one customer reporting issues with the sink hole being cut incorrectly and another customer experiencing difficulties with removing black skid marks from the bottom edge of the countertop.
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