Creating backdrops for your future memories!
At Sandy Hamilton Plumbing & Heating Inc., we take pride in our commitment to providing top-notch heating, cooling, and plumbing services to families and businesses in Durham, Ontario, and surrounding areas. With over 40 years of experience, our team of TSSA licensed technicians has been dedicated to providing reliable, efficient, and cost-effective solutions to meet the unique needs of our customers.
Our Story
Our journey began in 1976, when Alex Hamilton founded Hamilton Heating, a small sole proprietorship that focused on annual cleaning and maintenance of oil furnaces and 24-hour repair services. Over the years, the business grew steadily, and in 2000, Sandy Hamilton took over the operation, renaming it Sandy Hamilton Heating. Under his leadership, the company expanded its services, facilities, and staff, incorporating in 2009 as Sandy Hamilton Plumbing & Heating Inc. Today, we are proud to be one of the leading providers of heating, cooling, and plumbing services in the region.
Our Services
We offer a comprehensive range of services to cater to the diverse needs of our customers. Our heating services include the sale, service, and installation of gas, propane, and electric furnaces, geothermal heat pump systems, in-floor heating, forced air, hydronic radiant heat, and fireplaces. Our cooling services include central air conditioning and ventilation system design. Our plumbing services feature licensed installers providing backflow water prevention, sewer auguring, jetting, and camera services, as well as complete plumbing solutions for residential and commercial properties.
Our Team
Our team of experts consists of TSSA licensed Gas Technicians, Oil Burner Technicians, Liquid Propane Technicians, Sheet Metal Technicians, Plumbers, and Apprentices. We take pride in our commitment to delivering exceptional customer service, ensuring that our customers receive the best equipment and dependable service to satisfy their needs.
Community Involvement
We are proud members of the Better Business Bureau and actively participate in community initiatives, ensuring that our services benefit not only our customers but also the community at large.
General Experience with Sandy Hamilton Plumbing
The reviews indicate a mixed experience with Sandy Hamilton Plumbing, with some customers expressing satisfaction with their services and others facing issues with responsiveness, professionalism, and quality of work.
Positive Aspects
Prompt and Professional Service
Some customers reported positive experiences with Sandy Hamilton Plumbing, citing prompt and professional service, reasonable prices, and a thorough assessment of their plumbing system.
Quality of Work
A few reviewers praised the quality of work done by the company, mentioning that they left the work area clean and tidy.
Helpful Technicians
Some customers appreciated the helpfulness of the technicians, who took the time to explain unfamiliar devices and provided useful advice.
Negative Aspects
Lack of Responsiveness
Several customers expressed frustration with the company's lack of responsiveness, with long wait times for estimates, repairs, and follow-ups.
Unprofessional Behavior
Some reviewers reported unprofessional behavior from the company, including apathy, lack of interest, and poor communication.
Poor Customer Service
Many customers reported poor customer service, including unreturned calls, failed promises, and a general lack of concern for customer needs.
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