Landscaping with a Personal Touch
Kirkstone Heating has been a trusted name in Vancouver for over 28 years, providing comprehensive heating, fireplace, and air conditioning services. We take pride in delivering exceptional customer service, meticulous workmanship, and fair pricing.
Our Expertise
Our team of industry-leading technicians are fully licensed and certified, with deep knowledge and experience in:
- Fireplace service and repair: Comprehensive tune-ups, cleaning, and inspections to ensure optimal performance and safety.
- Furnace service and repair: Comprehensive tune-ups, cleaning, and repair of all makes and models.
- Heat pump service and installation: Installation, maintenance, and repair of efficient and reliable heat pumps.
- Plumbing service: From leaky faucets to complex repairs and installations, we handle it all.
- Water heater service and installation: Ensuring you have hot water whenever you need it.
Why Choose Kirkstone?
With thousands of homes serviced to date, you can be confident that we have the expertise and experience to handle all your heating needs.
Here's what sets us apart:
- Experienced and certified technicians: Our team has over 28 years of experience and is fully licensed and certified.
- Upfront pricing: No hidden costs or surprises.
- 100% customer satisfaction guarantee: We stand behind our work and offer a one-year extended warranty on all repairs.
- Dedicated customer service: We value your time and provide personalized attention to every customer.
Our commitment
At Kirkstone Heating, we believe in:
- Integrity: We operate with honesty and transparency.
- Quality: We perform meticulous work, ensuring your complete satisfaction.
- Value: We offer competitive pricing and transparent billing.
- Community: We are proud to serve our community and actively support local initiatives.
Quality of Service and Workmanship
Kirkstone Heating demonstrates a commitment to providing reliable and professional services. Several authors report receiving quick responses to inquiries, good communication, and on-time appointments. The company's technicians are praised for their expertise and ability to fix issues efficiently. For instance, Author Danica V. notes that the technician modified her BBQ connection in a short time, and Author Trish M. commends the technician for arriving exactly on time and doing a great job on her gas fireplace.
Communication and Coordination
Kirkstone Heating is also commended for its electronic communication system, which allows for easy planning and coordination. Authors Lachlan M. and Tara E. appreciate the company's fast response to quote requests and electronic updates. Additionally, Authors Trish M. and Camila D. praise the company's professionalism and ability to fit them into their schedule.
Issues with Customer Service
However, some authors report issues with customer service. Author David G. expresses frustration with the technician's quote and the proposed solution, which ultimately turned out to be unnecessary. Author Gagan D. was unable to experience the company's service due to cancelled appointments.
Mixed Experiences with Maintenance Services
Author Roberta T. shares a mixed experience with the company's maintenance services. While she appreciates the technician's apology and replacement, she is confused by the conflicting opinions and methods used. Despite this, she decides to hire the company yearly for future services.
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