The Last Roof You Will Ever Need: Experience the Irwin Difference
For over three decades, Irwin Industries has been Vancouver Island's trusted installer of exterior home building products. Founded in the late 1960s by Cec Irwin, our company has grown to become the largest installer of exterior home building products on the island.
Our History and Expertise
Irwin Industries has a long history of providing top-notch services to homeowners on Vancouver Island. Our team of over 50 experienced professionals is dedicated to installing the highest quality exterior products, including gutters, soffits, gutterguard, and leaf traps, siding, steel roofing, custom flashing and brakework, and aluminum railings, to name a few. In 2001, we founded Pro-Tech Exterior Products Ltd., a wholly-owned subsidiary that manufactures many of the products we install. Pro-Tech is based at our main location in Victoria and produces a range of products, including seamless gutters, downpipes, Snap-It seamless steel roofing, Gutterguard gutter leaf protection, Leaf Traps, and Island Eco-siding. Our team also specializes in custom flashing and brakework, and we are known for our attention to detail and commitment to excellence.
Our Services
At Irwin Industries, we take pride in providing a wide range of services to homeowners on Vancouver Island. Our services include:
- Gutters and Soffits: We install gutters, downpipes, and leaf traps to ensure that your home stays safe and secure from water damage and debris accumulation.
- Siding: We install a variety of siding options, including steel siding, vinyl siding, and Island Eco-siding to protect your home from the elements.
- Steel Roofing: Our Snap-It seamless steel roofing system is designed to withstand the elements and provide years of maintenance-free performance.
- Custom Flashing and Brakework: Our team specializes in custom flashing and brakework to ensure that your home's exterior is well-protected from water intrusion and structural damage.
- Aluminum Railings: We install aluminum railings to provide a safe and secure entry and exit for your home.
- Patio Covers: Our patio covers are designed to provide shade, protection from the elements, and a beautiful outdoor living space.
What Our Customers Say
Our customers are our greatest asset, and we're proud to share their testimonials with you. From our commitment to quality and customer service to our expertise and professionalism, we strive to exceed our customers' expectations in every way.
Quality of Service
Irwin Industries' performance has been mixed, with some customers expressing satisfaction while others have been left disappointed. On one hand, several reviewers have praised the company's professionalism, quality of work, and responsiveness. For instance, Sharon McIntyre noted that the company was "professional from start to finish" and that the installation team took pride in their work. Similarly, Cameron Johnson appreciated the "super awesome staff" and the quality of the gutters and downspouts installed at his business. Additionally, Greg was thrilled with the job, citing a fast, friendly installer and effective downspout trash traps.
On the other hand, several customers have reported subpar experiences. Trent T. was left frustrated with the company after two gutters were installed improperly, and multiple calls to resolve the issue went unanswered. Leanne expressed disappointment after waiting over four months for her gutter installation, only to receive sporadic updates and no communication from the company. John Kelley and Saul Proctor also reported leaks in their roofs and gutters, respectively, after installations by Irwin Industries. Big Al was left feeling neglected after repeatedly requesting a return call about service, only to receive a response five days later.
Value
Many customers have questioned the value they received from Irwin Industries. For example, Trent T. felt that the company didn't care about his concerns, despite being fully paid upfront. Leanne was frustrated by the lack of communication and updates, which led to feelings of neglect and poor customer service. John Kelley was left with a leaking roof after multiple attempts to fix the issue, and Saul Proctor was dissatisfied with the job quality and lack of follow-through on contract commitments.
Management
Several reviewers have mentioned issues with management, with some feeling that they were unresponsive and uncaring. Big Al's repeated requests for a return call were ignored until five days later, and John Kelley's roofing issues were not properly addressed. On the other hand, Greg's installer was "fast, friendly, " and Jeff P. praised Shane, the installer, for doing an excellent job despite challenging circumstances.
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