Business Details
46 Years
experience
Emergency
services
Expert HVAC Solutions in Stratford, Ontario
Brown Heating & Cooling has been Stratford's trusted provider of heating, cooling, and refrigeration solutions since 1980. With over four decades of experience, our team specializes in the installation, repair, and maintenance of HVAC systems, fireplaces, and hot water tanks. We pride ourselves on offering Canadian-made products from NAPOLEON Heating & Cooling, known for energy efficiency, durability, and quiet operation. Our commitment to safety, integrity, and customer satisfaction is reflected in our 10-year parts warranties and 24/7 emergency service during critical seasons.Our qualified technicians ensure every job is done right the first time, with transparent pricing and personalized service tailored to residential and commercial needs. We extend our expertise to refrigeration equipment and major appliance repairs, maintaining a legacy of reliability since our founding. Owners Tom Clifford, Keith Thomson, and John Clifford lead a team dedicated to exceeding client expectations through technical excellence and community-focused service.
Services
HVAC Installation
Refrigeration Repair
Appliance Repair
Emergency Services
Maintenance Programs
Hot Water Tanks
Details
- Year established: 1980
Highlights and features
- We offer 43 years of specialized HVAC expertise in Stratford
- Our team provides 24/7 emergency service during peak seasons
- We exclusively offer Canadian-made NAPOLEON products with 10-year warranties
- Our certified technicians ensure first-time correct installations
- We provide comprehensive maintenance programs for system longevity
Associations and certifications
- ISO 9001:2008
What people say
Exceeded expectations
Reliable technicians
Prompt emergency service
Quality installations
Long-term performance
Services
HVAC Installation
We specialize in installing high-efficiency heating and cooling systems including furnaces, air conditioners, and heat pumps. Our certified technicians ensure proper system sizing and installation for optimal performance. We offer Canadian-made NAPOLEON products with SEER ratings up to 19 and 98% AFUE efficiency, backed by 10-year parts warranties.
Refrigeration Repair
Our team services commercial refrigeration equipment including walk-in coolers and ice machines. We diagnose and repair refrigeration systems to maintain food safety and operational efficiency. We prioritize energy-efficient solutions that reduce environmental impact while maintaining reliable temperature control for businesses.
Emergency Services
We provide after-hours emergency service during heating and cooling seasons for critical system failures. Our technicians respond promptly to urgent HVAC issues with full diagnostic capabilities. Emergency service includes furnace breakdowns, air conditioning failures, and refrigeration system malfunctions affecting residential and commercial operations.
Maintenance Programs
Our preventive maintenance programs extend equipment lifespan and optimize system performance. Services include seasonal inspections, filter replacements, and efficiency testing for HVAC systems. We offer customized maintenance plans for residential and commercial clients with priority service scheduling and discounted repair rates.
Appliance Repair
We repair major gas and electric household appliances including washers, dryers, and water heaters. Our technicians service both new and older appliance models with genuine replacement parts. We prioritize quick diagnostics and efficient repairs to minimize household disruption while ensuring safety and proper operation.
People
Tom Clifford
Owner
With over 40 years in the heating and cooling industry, Tom Clifford brings extensive technical expertise and business leadership to Brown Heating & Cooling. He ensures operational excellence and customer satisfaction across all service areas.
Keith Thomson
Owner
Keith Thomson oversees technical operations and service quality at Brown Heating & Cooling. His 35+ years of HVAC experience ensure all installations and repairs meet the highest industry standards for efficiency and reliability.
John Clifford
Owner
John Clifford manages client relations and business development at Brown Heating & Cooling. With two decades of industry experience, he focuses on maintaining the company's reputation for integrity and exceptional customer service in Stratford.
Questions
What HVAC services do you offer in Stratford?
We provide complete HVAC solutions including furnace and air conditioner installation, heat pump systems, ductless splits, and emergency repairs for residential and commercial clients.
Do you offer financing options for new equipment?
Yes, we provide flexible financing options for HVAC system replacements to help customers manage upfront costs while enjoying energy-efficient upgrades.
Are your technicians certified and insured?
All our HVAC technicians are fully certified, licensed, and insured with ongoing training to maintain expertise in the latest heating and cooling technologies.
What emergency HVAC services are available?
We offer 24/7 emergency service during heating and cooling seasons for urgent furnace, air conditioning, and refrigeration system failures affecting comfort or operations.
Do you service appliances and water heaters?
Yes, we repair major gas and electric appliances including washers, dryers, and water heaters, with genuine parts and guaranteed workmanship.
What maintenance programs do you offer?
Our maintenance plans include seasonal system inspections, filter replacements, and efficiency testing to extend equipment lifespan and optimize performance for residential and commercial systems.
