Fast. Reliable. Professional. A-1 really is A-1.
A-1 Drainage, Plumbing & Heating has proudly served the Metro Vancouver area for over 25 years. We are a team of experienced professionals dedicated to providing reliable, efficient, and personalized plumbing and heating services to residential and commercial clients.
Our Commitment
Since our inception in 1994, A-1 has built its reputation through a commitment to quality, integrity, and reliability. We are committed to looking after the individual needs of each customer and providing service and value that is above and beyond.
Our Goals
We aim to be the #1 referred plumbing company in Metro Vancouver. We achieve this by:
- Providing exceptional customer service through responsiveness, courtesy, and professionalism.
- Completing projects on time and within budget.
- Utilizing the highest quality materials and workmanship.
- Maintaining open communication and clear expectations with clients.
Our Services
We offer a comprehensive range of services, including:
- Plumbing: Installation, repair, and maintenance of all aspects of plumbing systems, including faucets, toilets, sinks, drains, water heaters, and plumbing emergencies.
- Drainage: Comprehensive drainage system repair and maintenance, including drain cleaning, root removal, and sewer line repair.
- Heating: Installation, maintenance, and repair of all types of heating systems, including boilers, furnaces, and heat pumps.
- Maintenance Agreements: Comprehensive plans to ensure the efficient and reliable functioning of your plumbing and heating systems.
Why Choose A-1?
Our customers choose us for:
- Experience and Expertise: Our team of experienced professionals has the knowledge and skills to tackle any plumbing or heating project.
- 24/7 Emergency Response: We are available 24/7 to respond to any plumbing or heating emergencies.
- Outstanding Customer Service: We are committed to providing exceptional customer service through responsiveness, courtesy, and professionalism.
- Competitive Pricing: We offer competitive pricing and transparent billing.
We are your trusted partner for all your plumbing and heating needs. Contact us today and experience the A-1 difference!
Poor Customer Service and Unprofessional Behavior
The reviews highlight significant issues with A1's customer service and workmanship. Barry I. complains about A1's unprofessional behavior, poor communication, and exorbitant billing practices. He reports that his leaking shower was not properly fixed initially, and he had to pay over $600 for the service call. The subsequent parts were delayed, and A1 rejected his request to reverse the charges for the unneeded parts.
On a positive note, Matthew E. has a good experience with A1's service. He praises the courteous call screener, Bernie, and the prompt response from Matt, who diagnosed and fixed the shower drain blockage efficiently.
R. R., a design and contracting professional, had a disastrous experience with A1. She hired them for a bathroom renovation and was unhappy with their workmanship, communication, and billing practices. The plumber failed to complete the job, and the subsequent fix was incomplete, leading to a leak. A1's response to the issue was slow, and their final bill was astronomical.
Key Issues
- Unprofessional behavior
- Poor communication
- Exorbitant billing practices
- Incomplete work
- Lack of accountability
- Unqualified staff
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